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Child Swimming Registration |
Quality Swimming Boca Raton offers Online Registration for Child Swimming LessonsRefund Policy Weather Absence & Makeup Policy Swim Diapers Parental Supervision Photographs Emails Request Registration Online Now
Registration Payment Authorization and PolicyPOLICIES AND PROCEDURES Please take the time to review our policies. This entire policy must be strictly enforced in order to meet our commitment of providing timely, quality service to you and all our customers. Please do not ask us to make exceptions. REGISTRATION OUR PROGRAM IS A CONTINUOUS PROGRAM. Therefore, once you are signed up for a lesson, you will stay enrolled until you inform us that you are discontinuing lessons. During the summer, morning lessons at the Discovery Preschools will be changed due to summer camp at these locations. Morning lessons will begin at 7:30 am so that all lessons are done by 10:00 am during the summer. All registration fees and tuition are due at time of enrollment and are nonrefundable. Credit and debit card customers will be automatically charged the second week of the month for the following month (four weeks of lessons). Check payments will be accepted only if registering and paying per quarter (3 months). If a check is returned for any reason, a $25 fee will be charged to your account; payment is due immediately upon notification. A check must be received by the 7th of the month prior to the next quarter to guarantee your time for the next quarter. Therefore, a payment is due by March 7th for April, May, and June; a payment is due by June 7th for July, August, and September; and a payment is due by September 7th for October, November and December. A $25 Late Fee will be assessed to any account with an outstanding balance on the first of the month. An annual registration fee for each student is due with the first registration of the calendar year ($35 first family member, $25 second family member, $15 third family member). Any registration fees charged after October 1st will be extended through the next calendar year. If you are planning on discontinuing lessons, you must notify us in writing by the 7th of the preceding month (for example, notification by March 7 to discontinue lessons for April.) For your convenience, cancellation forms are available at all locations and on our website, www.qualityswimming.com. Cancellation forms may be faxed to (561) 487-2656. A confirmation of your cancellation will be given by email. We reserve the right to change any class that does not fill. Back to Top REFUND POLICY We have a NO REFUND POLICY. If you do not notify us by the 7th of the month, your credit card will be charged. If you know in advance that your child will miss a number of lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. The remaining balance will be held on your QSI account for 3 months. If this 3 month period occurs during the QSI Holiday Break, it will be extended to 4 months. No refunds will be issued. If you suspend your lessons for any reason, we cannot guarantee your original time and teacher when you are ready to return. We will do the best we can when you return, but please keep in mind that certain hours and teachers are very difficult to get. Back to Top WEATHER If it is raining at your home or business, do not assume it is raining at our location. We do swim in the rain, but not if conditions are dangerous. We cancel in 30-minute increments. We will do our best to contact you. If you have not heard from us, it is best to arrive. If you choose not to come because of the weather and we have not cancelled, we will not reschedule the lesson. You may call the locations directly to check on the status of your lesson. To reach our Coconut Creek location, call us at (561) 542-4685. To reach our West Boca location, call us at (561) 337-0198. Back to Top ABSENCE AND MAKE-UP POLICY We do not encourage make ups because make ups affect the integrity of the class so it is very important to try to attend your regular scheduled class which is the best possible learning environment for your child. However, we realize that it is sometimes impossible to attend your regular scheduled class. Below is our policy which must be strictly enforced in order to meet our commitment of providing timely, quality service to you and all our customers. Please do not ask us to make exceptions. One makeup for each class per week per month may be scheduled. Additional make ups may be scheduled for $5. The below requirements must still apply. YOU MUST NOTIFY THE OFFICE AT (561) 487-8276 BY 9:00 AM THE DAY OF THE LESSON BEING MISSED to be eligible for a make-up. Please leave a message if we are unable to answer your call. Makeup lessons will be honored for one month. Absences may not be credited to the next month’s payments. If two or more lessons have been cancelled due to weather and are less than one month old, you may request a credit on your Quality Swimming Account to be used next month. We DO NOT guarantee the same teacher, time or student teacher ratio for group lesson make ups. Special makeup classes may be created as needed. Make ups cannot be rescheduled. We DO NOT makeup a makeup. If you know in advance that your child will miss a number of lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. Please see our Refund Policy above about the remaining balance. Again, thank you for your cooperation. This consistency will help us to better serve you. Back to Top SWIM DIAPERS If a student is not toilet-trained or has been toilet-trained for less than 6 months, he/she must wear a disposable swim diaper and an approved cloth swim diaper to assure a double layer of protection. The cloth swim diaper must pass the two-finger test (if 2 fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted to enter the water). Disposable diapers alone do not pass the Board of Health Code for public pools. Back to Top PARENTAL SUPERVISION Please do not let children enter the pool area until the teacher calls them. All children must be supervised by parents when not in the water. Back to Top PHOTOGRAPHS Photos are occasionally taken at Quality Swimming and are used for Quality Swimming publicity purposes. Please indicate on your registration form if you would not like your child’s photo used. Back to Top EMAILS We email our families regularly with information, news, upcoming events and promotions. If you have not received our emails, please call the office at (561)487-8276 so we may add you to our email list. If you have any questions, please call the office at 561-487-8276. Send mail to qualityswimming@qualityswimming.com with questions or comments about this web site. Back to Top |
